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About us

Who are we?

We are the wholesale business of CityFibre, the UK’s third digital infrastructure platform, delivering gigabit capable full fibre connectivity and enabling the wholesale channel to provide high quality, ultra fast connectivity to on-net towns and cities across the UK. Plus, we have plans to expand this through an investment plan of over £4 billion, covering 8 million premises by 2025.

We're bringing our CityFibre full fibre footprint 'on-net' to give our channel partners the distinctive opportunity to deliver a truly differentiated choice of connectivity to customers. We're on a mission to accelerate Britain's full fibre future and we're putting the power in partners' hands to influence the continued rollout of our network.

Meanwhile, we continue to provide the services that we're already known for in off-net areas from all the major carriers, ensuring choice and the best range of services for our partners.

When it comes to providing connectivity services throughout the UK we’re passionate about delivering straight-forward and positive experiences to our channel partners. We’ve established a reputation for quality and inspire confidence through the excellence of every aspect of our operations; ultimately we aim for you to be 100% satisfied 100% of the time.

What we do

While we sell connectivity, it’s the way that we sell to and support you that’s important to understand. In short, we proactively serve through partnership - making the most of our expertise, our technically excellent connectivity services and our innovation to help you serve your customers profitably. We’ll treat you as a unique partner and work hard to make voice and data services easy and stress-free, whether you’re placing and managing new orders, implementing circuits or billing existing connections.

You - our partners - are at the heart of our business. Everything we do has you in mind and every one of our people is responsible for keeping you satisfied. We will be professional and proactive in all of our interactions with you, and we’ll maintain a personal approach as befits a relationship based on partnership. This means that we’ll listen to your needs and satisfy your requirements to the best of our ability to ensure that we build a mutually beneficial relationship.

Not only that, we have everything that you’d expect of a company of our calibre:

Our own revolutionary full fibre infrastructure

Over 900 peering relationships across Europe

A drive to embrace new technology where it’s useful

A team of connectivity experts who are here to provide whatever help they can

A raft of awards that say how great we are at what we do

A reputation across the industry for being committed to the growth and development of the channel.

Our Certifications

Quality is our middle name. We’re so committed to delivering a superior standard of service based on continuous improvement that we maintain a quality management framework which meets the British Standard ISO 9001:2015.

Your data is safe in our hands. The technical and organisational measures we've put in place to safeguard our partners' data have been recognised with certification to ISO 27001:2013 Information Security Standard.

We understand how important network and data security are to our customers; that's why we've been independently certified against the government-backed Cyber Essentials scheme, an external validation of our commitment to cyber security.

ISO 9001


Investors in People - Silver - 2021
Cyber Essentials

Our Awards

Ready to partner with us?