Our philosophy is that by supporting channel partners to grow their businesses, we’ll grow ours. This means that everything about our business is geared up to provide you with the service, reliability, expertise and creativity you need to make a difference to your customers.
Learning about each other is a crucial part of every relationship, so why should it be different in business? We’ll take the time to understand what makes you tick, where you’ve been and where you’re going so that you can do business with us in the way that best suits you. We don’t have a ‘one size fits all’ approach, so we’ll treat you and your business like the individuals that you are.
Money makes the world go round, and in the world of connectivity it’s pretty important to deliver a top notch service and help data travel too. Our network is undergoing massive investment, with over £4 billion committed to reach over 8 million premises with full fibre roll-out extending across 62 UK towns and cities. We’re investing in our people and systems too, with training and development ensuring that you can experience the best customer service.
True partnership is about providing support when it’s needed. If you need product or system training, we’ll provide it. If you need marketing support, we’re eager to guide and help. And if you need one of our connectivity design experts to help you win business, we’ll be there.
For too long, connectivity providers have failed to put customer service first but at CityFibre we work to right that wrong. We understand that service quality and confidence in a supplier go hand-in-hand. Where you choose a CityFibre service, we have direct control to ensure a smooth delivery. For off-net services we hold our suppliers to account, using regular meetings to give them the intelligence they need to actively manage their performance and ensure the high standards we set are maintained.
Our online portals enable you to provide a better service to your customers by giving you complete control, accountability and visibility of your customers’ accounts with us. So when a customer calls with a query, you can give an answer there and then. No putting them on hold while you call us and no embarrassing ‘let me find out and get back to you’ moments.
...so you don’t have to. Leading by example is an important part of our business culture. We constantly aim for better so we continually monitor our own performance and if we find room for improvement, we’ll do the work we need to. Our approach to continuous quality improvement has earned us the British Standard ISO 9001:2015 quality management and Cyber Essentials certifications.
Our City Champions and original Launch Partners share our passion for a truly digital Britain and are committed to working closely with us to target customers in our full fibre towns and cities across the UK.
By making CityFibre essential to their proposition to customers, rather than seeing us as simply another connectivity supplier, we offer these partners a range of sales and marketing support to capitalise on the fresh choice and clear differentiation our products and services offer to businesses – helping them to win connectivity opportunities that form the platform for further value added sales.
Our strategic business partners work closely with us to deliver innovative and cost-effective on-net and off-net connectivity solutions.
Whether you’re a connectivity reseller or a wholesale connectivity provider serving your own partners, we can help you to utilise CityFibre’s future-proof full fibre network or harness our strong and well established carrier relationships to offer the fastest, most reliable connectivity solution to meet your customers’ needs at the best possible price.
CityFibre works in partnership with carriers and aggregators by offering Ethernet and Dark Fibre services that support a range of connectivity requirements, from Enterprise Ethernet customer connections to core network build and backhaul.
By partnering with CityFibre our Carrier and National partners are able to extend their product portfolio to customers and offer true diversity of choice.