Reflecting on the last 12 months: A year of challenges, innovation and of course COVID-19.

Posted on Nov 25 2020 | Blog
Andy Wilson, Head of Wholesale
Andy Wilson, Head of Wholesale

There’s no doubt that 2020 has been a year that none of us will forget. We started the year with almost biblical storms and flooding, followed by a worldwide pandemic which saw the UK effectively ‘shut down’ for most of the spring and summer, followed by further regional restrictions and a second lockdown in November. What a year! 

But if lockdown and a request from the Government to ‘work from home where you can’ has taught us anything, it’s that there has never been a greater need for a full fibre infrastructure in the UK to serve homes and businesses.  

Looking back at the early months of 2020 when the pandemic first took hold, infrastructure builders were asked by the government to continue to build, as they recognised the essential role full fibre connectivity will play in the UK’s economic recovery. Our key workers kept breaking ground and carried on connecting people, continuing our mission to reach 8 million premises across over 100 towns and cities across the UK by 2025, by investing £4billion.  

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Starting a new business role in a pandemic – an opportunity not a challenge

Posted on Nov 06 2020 | Blog, Sales
Richard Thomas
Richard Thomas, Business Development Consultant

Joining a new business in the midst of a pandemic – a daunting thought you might think?  

Actually, for me it has been an exciting step as I joined CityFibre in September in a business development role having worked for several leading ISPs and MSPs over the last decade. The new challenge excites me because I believe despite the obvious current challenges to businesses, the scale of opportunity has never been greater for proactive and passionate CityFibre partners and the customers they serve. 

There is a real opportunity to be part of something truly transformational for this country because CityFibre, as the UK’s third national digital infrastructure platform, is looking for true champions of full fibre to work with us and deliver futureproof Gigabit speed connectivity to businesses across the UK, services that are critical to the flexible ways of working needed in the wake of COVID-19 and which will inevitably play a huge role in shaping our country’s economic recovery. 

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CityFibre scoops coveted channel award for delivering superior sales and marketing support to wholesale partners

Posted on Oct 29 2020 | News
Andy Wilson, Head of Wholesale
Andy Wilson, Head of Wholesale

CityFibre, the UK’s third digital infrastructure platform, has been awarded the Comms National Award for Best Channel Support Service in recognition of the superior levels of sales and marketing support it provides for wholesale partners. The company was highly commended in the Best Supplier Innovation Award category for its Ethernet Flex product.

Earlier in the year, CityFibre restructured its sales and marketing teams to focus on specific partner verticals. This enabled it to tailor support more effectively, providing specific advice and guidance, co-branded materials, and funded campaign support for wholesale partners delivering full fibre connectivity.

The award also recognised the recent promotions and incentives launched by CityFibre, such as the ‘90 days deferred billing’ and ‘buy now, pay later (or not at all)’ promotions. These were developed in direct response to partner feedback in order to support channel partners through the pandemic.

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CityFibre promotion encourages partners to embrace PWANs as customers adapt to hybrid working practices

Posted on Oct 28 2020 | News, PWAN
John Igoe
John Igoe, Business Sales Manager

CityFibre, the UK’s third national digital infrastructure platform, has launched a new PWAN (Private Wide Area Network) promotion that offers half price set up and management fees to support its channel partners in delivering bespoke connectivity solutions that are flexible, secure, and reliable.

More businesses are now adopting hybrid working practices, with employees mixing home working with scheduled visits to the office. The PWAN is an ideal solution for these organisations as it provides a completely tailored solution that can connect anyone to the network from any location.

This latest promotion will enable channel partners to open up conversations with their business customers about their evolving requirements and how a Private WAN can give them the flexible and secure connections they need to support their employees and maximise productivity, wherever they are working.

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CityFibre launches an enhanced October Ethernet promotion to further support partners

Posted on Oct 07 2020 | Ethernet, News, Sales
Paul North, Head of Sales
Paul North, Head of Sales

CityFibre, the UK’s third national digital infrastructure platform, is offering its wholesale partners greater scope to support their business customers during COVID by launching an enhanced October promotion.  

Following a positive response to a recent promotion to defer its installation fee on a 12-month contract to the last month of the term, CityFibre has now taken this offer a step further with its enhanced promotion, which reduces the monthly price on the 12 month contract to the same rate as on a 36 month term.

Where the customer agrees to extend the contract for a further 24 months, CityFibre will also waive the install fee completely, so the monthly rental payment simply continues. 

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CityFibre named as a finalist in 11 prestigious channel awards categories

Posted on Sep 30 2020 | News
Andy Wilson, Head of Wholesale
Andy Wilson
Head of Wholesale

CityFibre, the UK’s third national digital infrastructure platform, has been named as a finalist in no fewer than 11 awards categories, across three prestigious channel awards programmes – the ISPA Awards, Comms Dealer Sales & Marketing Awards, and the Comms National Awards.
 
The company has been listed as a finalist in all the categories listed below, in recognition of its commitment to supporting every aspect of its channel partners’ needs – from the provision of dedicated support, to the quality and reliability of it’s network and services. The short-listings also recognise CityFibre’s outstanding sales and marketing performance throughout 2019 and its innovative approach to delivering full fibre connectivity across the UK.

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CityFibre’s network expansion provides UK telecoms channel with immediate access to more than 180,000 businesses

Posted on May 28 2020 | News

CityFibre, the UK’s third national digital infrastructure platform, has further increased its service-ready network footprint to business channel partners with the enablement of its full fibre network in Plymouth. Currently a total of 29 towns and cities including more than 180,000 near-net businesses are now serviceable and available to partners.

The latest addition is part of CityFibre’s steady expansion of full fibre networks available to the channel as the business continues its up to £4bn Gigabit City Investment programme, a rollout targeting up to 8 million homes and business in over 100 UK towns and cities.

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CityFibre introduces 90-Day grace period on billing of new Gigabit Ethernet Installations to prepare businesses for COVID-19 return-to-work

Posted on Apr 20 2020 | News
Andy Wilson
Andy Wilson, Head of Wholesale

CityFibre, the UK’s third national digital infrastructure platform, has announced a new initiative that helps channel partners support business customers during the COVID-19 impact by deferring billing on new Gigabit Ethernet installations for up to 90 calendar days.

The 90-day grace period applies from the installation date of new orders of CityFibre Ethernet Flex 1Gbps and CityFibre 1Gbps bearer-based Ethernet circuits, unless the customer requests the connection be activated sooner because they have returned to working from their premises. The initiative currently covers orders placed until the end of May 2020, and also includes existing orders that customers have put on hold.

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CityFibre’s COVID-19 update 25.03.2020

Posted on Mar 25 2020 | News
Andrew Wilson, Head of Wholesale
Andy Wilson, Head of Wholesale

The Government has declared that telecommunications infrastructure is critical to continue to allow both society and the economy to function and to enable rapid economic recovery when the crisis is over.

It has therefore requested that telecommunications operators continue to build as well as maintain networks throughout this period.

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CityFibre’s COVID-19 update

Posted on Mar 20 2020 | News
Andrew Wilson, Head of Wholesale
Andy Wilson, Head of Wholesale

We’ve created a dedicated CityFibre ‘Coronavirus Update’ webpage to explain how we’re keeping people safe and staying open for business.

As a builder of critical digital infrastructure, CityFibre’s priorities are the health and safety of staff, contractors, customers and the general public; while ensuring the connectivity services we provide are uninterrupted and our build activities and supply relationships continue as normal.

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