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Who do you need help from?

Got a question about your broadband package, want to know if there are issues with a connection or looking for an update on an Ethernet installation? The quickest route to the help you need is by phone, but if you’d prefer you can send an email.

Technical Support

Available 24/7, the guys are able to help you with any techie query you have, but we’ll promise to talk to you in plain English.

0330 100 3551

Customer Support

Any non-technical questions should be put to our friendly Customer Services team.

0330 100 0330

Provisioning Support

Your dedicated point of contact regarding the implementation of your Ethernet or PWAN solution

CityFibre orders:
0330 100 4040

Other supplier orders:
0330 100 3554


For quotes or an introduction to any of our services, it’s our savvy sales team you need.

0330 100 3550


Let us know if there's anything you're not happy with - we'll resolve the issue as quickly as possible.

0330 100 0330

Network police

If you’ve noticed network abuse or spam, help us to stamp it out.

We're here for you...

Monday to Thursday: 9.00am to 5.30pm.
Friday: 9.00am to 5.00pm.

Technical Service: 24/7/365, including Christmas Day.

By Car

If you are travelling by car, please enter our address into your sat nav - Partnership House, Hollinswood Road, Central Park, Telford, TF2 9TZ. Alternatively, please use the map above.

By Rail

If you are travelling by train, the national hotline for train timetables is: 08457 48 49 50. The nearest station is Telford Central, 5 minutes by taxi from our offices. Visit the website - - for train timetables.